Delivery & Shipping Policy
 
 
 
  • Orders are delivered through authorized delivery person or delivery contractor of the company.
  • Orders are delivered within Kolkata only as per the delivery date and time specified by customer. However all orders for delivery in said places (Kolkata) should be placed 1 day in advance to the date of delivery.
  • All orders will be tried to deliver at specified time by the customer The customer cannot hold DESIGNMYCAKE.IN responsible for change in delivery timings.
  • Automatic acceptance of orders is not binding on us if not received in advance as per conditions. However, in case of orders received later, we do try to deliver at the earliest, as per your requirement but delivery in time cannot be guaranteed. Deliveries will take place between 11.00 am and 12.00 midnight, unless otherwise specified timings.
  • The delivery will NOT be redirected / redelivered to any other address in any circumstance.
  • We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order as “executed” in the following cases :
    • Delivery not done due to wrong address.
    • Recipient not available.
    • Premises locked.
    • Wrong phone or Cell or Extension number/ not working / no reply or not connecting / reachable and delivery is not done.
    • Recipient refused the products.
    • Delivered the product at the Gate / Reception / Neighbour.
    • No Deliveries on prescribed holidays.
  • The image displayed on the site are indicative in nature. Actual product may vary in appearance, shape or design as per the availability.
  • In case of floods / Heavy Rains / National Bandh we reserve the right to reschedule the delivery for another date.
  • No change in instructions can be entertained after placing the order.
  • Orders once placed cannot be cancelled.
  • We will not entertain any complaint for any product after 3 hours the time of delivery.
  • Proof of delivery will be provided in case of any dispute in delivery.
  • Offers are valid till stock last. We shall deliver the product as per the delivery mode specified.
  • No modification is possible once the date is specified.
 

Substitution Policy:

If any product you have ordered is not available for delivery on your requested delivery date and delivery address, it may be substituted with next best available flavour, colour, shape, size We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.