FAQ
 
 
 

How to make payment?

You can make payment through any International or Global Indian credit cards viz Visa, Master cards, American Express and Discover. Your card will be charged in your local currency even though the prices are mentioned in rupees in our site.

How to know whether my order is delivered or not?

As soon as your order is delivered, you will receive a confirmation through e-mail with the details of delivery, i.e., date, name of the recipient and products delivered.

Can I cancel or modify my order?

YES, u can cancel your order before 48 hours of the delivery time. As almost all our products are perishable .once they are prepared they can't be cancelled.

Can I ask for a cake model that is not shown in the site?

Yes. Visit “self designed cakes” link on the website.

When do you normally deliver the items?

Our deliveries take place normally between 11.00am and 12 midnight. On special occasions like New Year and Christmas the deliveries may go beyond the time specified.

If I order from places like US, how will I be charged?

Though the prices mentioned in our site are in Indian rupees, you will be charged in your local currency equivalent to the value mentioned in US$. It will be automatically calculated as per the prevailing rates.

How many days in advance should I place the order?

Generally we need 1 day prior notice to execute your orders in Kolkata.

Can I ask for delivery in a place not mentioned in your site?

No. Currently we are focused on only few locations. we will let you know when we add our locations.

In case of refund how many days it will take?

Generally we try our level best to satisfy your needs. In situations where we have to refund, generally it takes one billing cycle to get the refund affected in your credit card statement.

How safe is my transaction through your site?

Transaction at DESIGNMYCAKE.IN is absolutely safe. Our payment gateway is done through Atom payment gateway which has a very good record of safe online transaction.

Why should I register to place my order?

Registration is compulsory to place an order. If you are a first time user, kindly register with us. Details given by you will be maintained in your account and you need not fill all your details every time you want to place an order. This will save your time. It will also entitle you to get our promotional offers and new products.

What do you do with my personal details?

We do not use your personal details provided during registration for any other commercial purpose. We need your particulars only to contact you in case of any problem in delivery.